Frequently Asked Questions

CleanMii is a leading Kenyan waste management and resource recovery company. We provide comprehensive solutions including general waste collection, recycling, biohazardous waste disposal, and hazardous regulated waste management for residential, commercial, and industrial clients across the country.

We currently serve Nairobi and its metropolitan area, including Westlands, Karen, Kileleshwa, Lavington, Ruaka, Kilimani, and surrounding estates. We are actively expanding to other major towns. Contact us to check coverage in your area.

Getting started is easy! You can request a free quote online, call us at +254 700 123 456, or email info@cleanmii.co.ke. Our team will assess your needs and set up a tailored collection schedule within 48 hours.

Our offices are open Monday to Friday, 8:00 AM – 6:00 PM and Saturday, 9:00 AM – 1:00 PM. Collection services run Monday to Saturday. For industrial clients, we offer 24/7 dedicated support.

We handle a wide range of waste streams, including:

• General waste — household and office rubbish
• Recyclables — paper, plastics, glass, metals
• Organic waste — food scraps, garden waste
• Biohazardous waste — medical, clinical, and laboratory waste
• Hazardous waste — chemicals, e-waste, industrial by-products
• Construction & demolition waste — rubble, timber, metals

Yes! We offer on-demand / emergency collections available within 4 hours of your request. This service costs KES 3,500 per collection. It's ideal for events, office cleanouts, or construction site clear-ups. Call us or request a quote.

We serve a broad range of industries including healthcare, hospitality, construction, education, government, manufacturing, retail, and residential estates. Visit our Industries page for tailored solutions.

Absolutely. We offer Mini (2m³), Standard (4m³), and Large (6m³) skip bins for construction and renovation projects. Hire includes delivery, collection, and disposal. See Bin Sizes for details and pricing.

Our residential plan starts at KES 2,500/month, which includes weekly general waste collection, bi-weekly recycling, one 120L wheelie bin, and a monthly waste report. See our Fees & Charges page for full details.

No. We believe in transparent, upfront pricing. All fees are inclusive of collection, transportation, processing, and disposal. Additional charges only apply for optional extras like emergency collection (KES 3,500), extra bin rental (KES 500/month), or hazardous waste disposal (from KES 5,000).

Payment is due within 30 days of the invoice date. We offer a 2% early-payment discount for payments made within 7 days. A late payment fee of 2% per month applies to balances overdue past 30 days.

Yes, you can change your plan at any time. Simply contact your account manager or email us. Changes take effect from the beginning of your next billing cycle.

We offer bins for every need:

• 80L — small households, single-person offices (KES 300/month)
• 120L — most popular, standard households (KES 500/month)
• 240L — families, restaurants, small commercial (KES 800/month)
• 360L — offices, events, high-traffic venues (KES 1,200/month)

We also offer 2m³, 4m³, and 6m³ skip bins. See Bin Sizes for full details.

Collection frequency depends on your plan: Residential — weekly; Commercial — twice weekly; Industrial — custom schedule tailored to your output. All schedules are flexible and can be adjusted as your needs change.

Each colour designates a specific waste stream:

• Red — General waste
• Yellow — Recyclables (plastics, glass, metals)
• Green — Organic / garden waste
• Blue — Paper & cardboard

Report damaged or missing bins to us immediately. We will replace damaged bins free of charge within 48 hours. For stolen bins, a police abstract may be required, and a small replacement fee may apply depending on your plan.

We accept multiple payment methods for your convenience:

• M-Pesa — Paybill 247456 (instant confirmation)
• Bank Transfer — KCB, Account: CleanMii Kenya Ltd
• Card Payment — Visa, Mastercard, Amex (online)
• Cheque — Corporate cheques accepted
• Standing Order — Automated monthly payments
• Cash — At our office with official receipt

Full details on our Payment Methods page.

Yes! M-Pesa is our most popular payment method. Simply go to Lipa na M-Pesa → Paybill, enter business number 247456, and use your invoice number as the account number. You'll receive instant confirmation via SMS.

Yes, you can change your preferred payment method at any time by contacting your account manager or calling +254 700 123 456.

Yes. CleanMii is fully licensed by the National Environment Management Authority (NEMA) for waste collection, transportation, and disposal. We comply with all Kenyan environmental regulations, including the Environmental Management and Coordination Act (EMCA).

Sustainability is core to our mission. We maximise waste diversion from landfills through multi-stream recycling, composting organic waste, and partnering with certified recycling facilities. We provide monthly waste reports so you can track your environmental impact and diversion rates.

Yes. For commercial and industrial clients, we provide full compliance documentation including waste transfer notes, disposal certificates, and annual waste audit reports. This is particularly important for regulated industries such as healthcare and manufacturing.

Recyclable materials are sorted at our processing facilities and sent to certified recycling partners across Kenya. Paper and cardboard are repulped, plastics are processed into pellets, metals are smelted and reused, and glass is crushed and remade. Organic waste is composted and used in agriculture.